A withdrawal may be unavailable because your payment method, account or available balance requires attention. Please check the information below for help resolving the issue.

Make sure your payment details match the details registered to your account.

To check your payment details, go to My Account , select Bank, and review the payment method linked to your account.

You may receive an error message when you try to withdraw. Each error code is unique and relates to the reason you are unable to withdraw. For example NPM01, is displayed when there is no active payment method registered on your account, please visit What does NPM01 mean? for more information.

Where possible, we will return any funds to the same payment method used to deposit funds into your account. If it is not possible to withdraw back to the same deposit method, you will be notified and we will look to process your withdrawal to your bank account using Bank Wire.

You can check our step-by-step guides at any time to learn how to request a withdrawal using your active payment method. Please visit our Withdrawal Methods page for more information.